FAQ
Order
Our jewelry is made to order, requiring 5-10 days for preparation before shipping. Delivery times then depend on your location and the carrier. In the US, UK, Germany, and France, shipping usually takes 7-15 days, while it may take 12-25 days for other countries. We offer expedited shipping for faster delivery. Note that shipping schedules can vary due to external factors. For any specific inquiries, please contact us.
We accept exchanges, returns, and refunds within 30 days of receipt, provided the items are undamaged. However, customers are responsible for return shipping costs and the risk of loss during transit.
Submit style photos or design sketches along with your specifications for a quote. If you agree to the price, we'll create a custom listing for your payment. Once paid, we'll send a 3D design for your approval. We'll refine the design based on your feedback until you're fully satisfied, after which we'll begin crafting your jewelry.
Our shop offers both natural and lab-created gemstones. Emeralds, sapphires, rubies, pink and green sapphires, alexandrite, moissanite, and cubic zirconia are lab-created. Gemstones like amethyst, aquamarine, black spinel, citrine, garnet, green amethyst, London blue topaz, mystic topaz, moonstone, moss agate, opal, peridot, rose quartz, smoky quartz, Swiss blue topaz, white topaz, and lemon quartz are in natural.
Our rings, crafted from high-quality materials like 925 sterling silver, 14K and 18K gold, and platinum, generally do not cause discoloration of the skin. Over time, sterling silver may tarnish, a normal occurrence. To minimize this, we apply a Rhodium plating to silver pieces, extending their shine; however, this protection isn't permanent. For enduring wear, opting for gold or platinum versions is advisable.
Yes, we offer a free gift message service. Please provide your message when placing your order.